We’re so excited to welcome you to Bamboo Health. It’s quick and easy to get started!
In this article:
Create an Account
We’re so excited to welcome you to Bamboo Health. To keep things extra secure, we require approval for all Bamboo Health account requests from our managing providers.
In order to create an account, please contact us by clicking the submit a ticket button at the top of this screen so we can make the appropriate changes for you.
Please note that this help center requires a sign in, and that your sign in is different from your application login. For more information see the following How-To article: How to use the Route Help Center
Be sure your ticket includes the detail below:
- First and Last Name
- Email Address
- Title or Role at the Organization
- Practice/Program Name(s)
After receiving your request, our Customer Support team will create your account once they have received confirmation from your account administrator.
Activate Your Pings Account
Upon account creation, you will receive an email from support@bamboohealth.com with the subject line Activate your NEW Pings account. See the steps below to activate your account:
- Select activate my account within the email
- Set up a security question and answer
- Create a password to your account
If you experience any issues with your activation link, please contact us by clicking the submit a ticket button at the top of this screen so we can make the appropriate changes for you.
Please note that this help center requires a sign in, and that your sign in is different from your application login. For more information see the following How-To article: How to use the Route Help Center
Update Your Permissions
If you need access to multiple practices/ programs, you must receive the necessary approval from your organization’s account administrator. Please reach out to your account administrator with this request.
Who Needs Access to Pings?
Most of our partners have several different types of users, including care coordinators, practice managers, providers, leadership teams, population health teams, discharge coordinators, social workers, and others. Access to Pings depends in part on your organizational structure and who you think can benefit most from receiving and seeing Pings.
I Can't Activate my Account
Having trouble activating your account? Try these quick troubleshooting steps!
- Clearing the cookies and the cache of your browser. Here’s a quick guide on how to do that in each main browser.
- Trying a different browser.
If you continue to have trouble accessing your Bamboo Health account, please contact us by clicking the submit a ticket button at the top of this screen so we can make the appropriate changes for you.
Please note that this help center requires a sign in, and that your sign in is different from your application login. For more information see the following How-To article: How to Use the Route Help Center