Welcome to our new Help Center!
How to Browse
Please note that for HIPAA compliance you must be signed in to submit a ticket. You also must be signed in to view all articles, however a selection of articles are available without signing in.
You can browse articles from the common header categories, and can also enter a search terms at the top to search for helpful articles.
Scrolling down in the Help Center, you will see any available article categories, which when clicked, offer a collection of articles:
Clicking Submit a Ticket at the top or bottom of any page within the Help Center directs you to the ticket form. If you are not signed in, you will be asked to sign in or register – this is to accommodate HIPAA compliance within the ticketing system.
If you are not signed in, you will be asked to sign in or register – this is to accommodate HIPAA compliance within the ticketing system.
- If you have contacted us previously, you should already have an account. You can login by entering the email address and password if you created one. If you don't have a password, You can access your account by resetting your password. Simply click the Forgot Password? link on the login screen.
- These credentials are different from your application credentials.
- If you've never contacted us before, click Sign up instead.
From here, click the Forgot Password link.
Then, on the screen that displays, enter your email address you reached out to us with previously and click submit.
The above message will display. Check your email. You should receive an email like the following, with a link to reset your password:
Note: If you do not receive the email, or you do not have an account, please go back to te previous page, which has a Sign Up Instead link, otherwise you can go to https://bamboohealth.zendesk.com/hc/en-us and then click Sign up.
The link will take you to the following screen. Enter a password. The requirements are displayed on screen:
Upon successful creation of a password, or successful login, you'll be directed back to the Bamboo Health Support Center.
Scroll down, and choose your product:
You'll then land within the product help center, fully authenticated.
Submit a Ticket
Once you are logged into your Bamboo Health Help Center account, the ticket form is displayed. You can add the email address of anyone you want to copy in the CC field, whether that is someone at Bamboo Health or someone within your own organization. Enter a subject for your request and a detailed description, and click submit.
Note: Any updates sent to you on your ticket will deliver a standard Zendesk email with a link to view the ticket. This takes you directly to the ticket. For example:
You can also browse your tickets using the instructions below.
When you create a ticket, it will show under your activities. Access your activities at any time by clicking your name in the top right of the page and clicking "My Activities."
This is also where you will be able to communicate with us on any tickets you have with us; You can also see any requests that you have been CC’d on with us in a separate “Requests I’m CC’d on” tab.
You can see the details of the ticket as well as reply on the ticket by clicking on the ticket subject.